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FAQs// FREQUENTLY ASKED QUESTIONS
Most Read FAQs
Can I design my own site?
Yes. Already have a design concept in mind? Let STORM 360’s design team work to incorporate your completed design or design ideas into a fully implemented and functional website.
I have a large catalog; does STORM 360 have bulk product and image uploading capabilities?
Yes. Our flexible product import tool takes your tab-delimited file and turns it into a product catalog with support for multi-tier pricing, categories and more. This tool intelligently inserts new or updates existing products from the same file!
The bulk image upload tool greatly speeds up the process of populating the images in a large catalog. We have customers who have over 100,00 products, we are experts at creating these stock files and making them live.
Do you support product feeds to Google, Shopzilla and others?
Yes. We can build your site to supports various product feeds.
What areas do you cover?
For business I.T support we cover the full of Ayrshire. This includes Ayr, Prestwick, Troon, Irvine, Kilmarnock and surrounding areas.
Does STORM 360 offer hosting services?
Yes. storm 360 offer various levels of hosting to deliver manageable, scalable and highly available environments for mission critical data networks. You can read more about our hosting services here: (http://storm360.co.uk/our-packages/storm-360-ayrshire-web-site-hosting/)
What customer notifications are automatically generated by your system?
Order placed, order shipped.
Do you offer payment gateway services?
Yes, can integrate most secure payment gateway services, including PayPal and Google Checkout.
Do you have a mass emailing/newsletter module?
Yes. The back-end tools include an email/newsletter module so you can keep in touch with your customers and reach out to new ones.
What marketing features are offered?
STORM 360 offers all the latest marketing and up-sell features including; gift certificate, wish list, tell-a-friend, featured and related products, all seamlessly integrated into one platform.
Can individual products be set as taxable or non-taxable?
Yes, products can be set ‘taxable’ or ‘non-taxable’. Additionally, customers can be designated ‘tax-exempt’. There is even a field for the tax-exempt customers’. Note that sales tax is only calculated for orders that have a shipping address in a ‘taxable’ area.